Your front desk, answering every patient — day and night.
ReceptIQ is a clinical-grade AI receptionist that chats to your patients on WhatsApp. It answers hours, services and directions, captures appointment requests, and hands over to your team the moment a human is needed.
- No pricing games
- UK-hosted & GDPR-ready
- Live in days
ReceptIQ · Bright Smile Dental
online
7 sec
Average first response
85%+
Routine enquiries contained
24/7
Always-on coverage
Days
Typical time to go live
Calm, clinical and always on
ReceptIQ handles the routine so your team can focus on patients in the chair. Grounded answers, safe escalation, and full control at every step.
24/7 WhatsApp front desk
Patients message on the channel they already use. ReceptIQ replies in seconds, day or night, so no enquiry slips through.
Grounded, clinic-approved answers
Responses come only from your approved knowledge base — hours, services, policies — never invented, never medical advice.
Appointment requests, captured
The assistant gathers the details and logs a request. Your team confirms the real slot — the AI never false-confirms a booking.
Seamless human handover
When a patient needs a person, the conversation transfers to your team with full context — nothing to repeat.
Emergency detection & escalation
Urgent language is recognised instantly and routed to your clinical team as a priority, with clear 999 / NHS 111 guidance.
Multilingual by default
Greets and helps patients in their language, keeping your practice welcoming to the whole community.
Smart reminders
Automated, consent-aware appointment reminders on approved templates reduce no-shows and free up your phone line.
Analytics that matter
Containment, response time, booking conversion and CSAT — see exactly how much work the assistant takes off your desk.
UK-first, compliant by design
Hosted in the UK/EU, built for UK GDPR with consent controls, audit logs and configurable data retention.
See every conversation in one place
The ReceptIQ portal gives your team a live inbox, appointment requests, a knowledge-base editor and analytics — so you always know what the assistant is doing on your behalf.
- Live inbox with AI / human labelling
- Appointment requests with clear statuses
- Approve and version every knowledge item
- Containment, response-time & CSAT analytics
312
Enquiries this week
87%
AI-handled
64
Appointment requests
7s
Avg. response time
Enquiries handled
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Live in four simple steps
You stay in control the whole way. Nothing goes live until your team has approved it.
Tell us about your practice
In a short onboarding you add your opening hours, services, policies and the FAQs your front desk answers every day.
Approve the knowledge base
You review and approve every fact the assistant can use. Nothing goes live until your team signs it off.
Connect WhatsApp
We connect your practice to the official WhatsApp Business Platform. Patients message your number as normal.
Go live & stay in control
ReceptIQ handles routine enquiries and requests. Your team takes over any time from a single shared inbox.
Safety isn't a setting — it's the foundation
ReceptIQ never diagnoses, never gives clinical advice and never confirms a booking on its own. It answers only from facts your practice has approved, and escalates anything urgent to a human straight away.
No clinical advice
Strictly a receptionist role.
No false bookings
Requests only — your calendar confirms.
Emergency escalation
Urgent cases routed to humans instantly.
UK GDPR-ready
UK/EU hosting, consent & audit logs.
Built for busy front desks
“Our phone used to ring off the hook at 8am. Now most of those questions are answered before we've switched the lights on.”
“The handover is what sold us. The AI does the routine bits, but the moment a patient needs us, we're right there with the full context.”
“No-shows are down noticeably since the reminders went on. The team finally has time to look after patients in the chair.”
See ReceptIQ answer your patients — live.
Book a 20-minute demo and we'll set up a sandbox with your clinic's hours, services and FAQs. No obligation, no card needed.